Frequently asked questions

Our products are available online via our e-shop at www.tiptoe.en/

You can also find our products in our store in Paris and in several boutiques in France and around the world.

All our retailers are listed here

If you are a professional, you can contact us at [email protected] for more information about our services.

To maintain TIPTOE products, please refer to the technical data sheets for each product available on our website.

No, we do not offer custom-made products. All our products (finishes, sizes and colors) are available on our website.

To view the invoice for your order, simply go to “My account”, then click on “Orders”.

We offer several convenient and secure payment methods :

• Credit card : We accept debit and credit cards, including Visa, Mastercard and Maestro.
• Bank transfer : Bank transfers are authorized for transactions of €1000 or more. As soon as your order has been confirmed, we will send you our bank details so that you can make the payment within 7 days. After this period, the order will be cancelled.
• ALMA : This payment method allows you to divide the cost of your purchase into several instalments.
• Amex : We accept payment by American Express card.

TIPTOE offers you the option of paying in 3 or 4 instalments free of charge with our partner Alma. You will be debited a third of the amount for 3 or 4 months on the anniversary date of your order.

This service is free and available :

• for payment in 3 instalments from a purchase of €250 incl. VAT
• for payment in 4 instalments for purchases over €1,000 incl. VAT

*This service is only available for orders from France, Belgium, Germany, Spain and Italy.

As soon as your parcel has been dispatched, a tracking number will be sent to you by e-mail, enabling you to follow your order.

You can also track your order in the “My account” area in the top right-hand corner of our website.

If you have any queries about your order, please do not hesitate to contact us at [email protected]

If you wish to modify or cancel your order, please contact us at [email protected]

However, the customer will not be able to cancel the order if the goods have been picked up by the carrier. The customer must exercise his right of withdrawal at the time of delivery.

Once the goods have been refused, the customer must inform customer service by e-mail.

The parcel will then be automatically returned to us and we will be able to proceed with the reimbursement of the order.

For products in stock, delivery times are 3 to 5 working days for France and 10 to 15 working days abroad. However, please note that for some products available on our website, delivery times are estimated.

Once your order has been dispatched, you will receive a confirmation email with a tracking link from the carrier.

* Prices indicated here are VAT included. If you live in a country which is not submitted to VAT, the rates will be VAT excluded

* Delivery times for the United Kingdom have slightly increased because of new custom clearance procedures.

* The delivery of sets of tables and of sofas is not possible in the US and Canada

Here is the list of the 18 countries we deliver to :

• France
• Monaco
• Germany
• Italy
• Portugal
• Spain
• Austria
• Belgium
• Denmark
• Finland
• Netherlands
• Ireland
• Sweden
• Switzerland
• Luxembourg
• United Kingdom*
• Canada
• United States

*We do not deliver bulky products (tables, desks, sofas… ) to the UK, USA and Canada.

Unfortunately, it can happen that a product is damaged during delivery. In this case, our customer service team is ready to help you resolve the problem quickly and efficiently.

If you discover that your product is damaged when you receive your order, please inform us immediately by contacting our customer service team at [email protected]

To return your product, please contact us at [email protected] within 14 working days of receiving your order. After this period, you will be liable for return shipping costs. Please note that you will be charged a return fee.

Unfortunately, once the 14-day period has elapsed, it will no longer be possible to return a product.

For returns from Switzerland, the UK, Ireland, Italy or the USA :

Customs restrictions do not allow us to collect delivered products in certain areas, particularly for packages from foreign countries such as the UK, Switzerland and the USA. The customer must therefore organize the return and send us a proof of return to [email protected] to obtain a refund.

For all international orders involving Switzerland, the United Kingdom and the United States, customers may be liable for customs duties once the package has entered their country. These may vary according to the value of the parcel, so we do not know the exact price of these taxes in advance.